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No spam. Just Seaview Palms availability and occasional offers. By joining, you agree to receive these emails from Seaview Palms (Hush Holiday Ltd). You can unsubscribe at any time. Privacy Statement

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Privacy Statement

Privacy Statement

Last updated: 10 September 2026

1. Who we are

Seaview Palms is operated by:

Hush Holiday Ltd
Company number: 15658417

Registered office:

Trident House
c/o Holtram TLPI Ltd
Trident Business Park
Didcot
United Kingdom
OX11 7HJ

For the purposes of UK data protection law, Hush Holiday Ltd is the data controller responsible for the personal information described in this Privacy Statement.

If you have any questions about this statement or about how we use your personal information, please contact us at:

help@hushholiday.co.uk

This Privacy Statement explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your information.


2. What information do we collect?

The information we collect depends on how you interact with us.

When you make a booking or enquiry

We may collect:

  • your name
  • postal address
  • email address
  • telephone number
  • booking dates
  • information about the number and composition of your party
  • information about pets included in your booking
  • payment and transaction information
  • correspondence between you and us
  • information you choose to provide about particular requirements relating to your stay
  • any other information reasonably required to administer your booking or answer your enquiry

Where payment is made by card, your payment information may be processed directly by our payment provider. We do not normally receive or retain your complete card details.

If you book through a third-party platform such as Booking.com or Airbnb, we may receive personal information from that platform that is necessary to administer your booking.

When you join our priority dates and cancellations list

If you join the Seaview Palms priority list through our website, we collect:

  • your email address
  • the fact that the signup came from the Seaview Palms website
  • the date and circumstances of your signup
  • your request to receive information about cancellations, newly released dates, late availability and occasional offers

Joining this list is entirely optional and has no effect on your ability to make a booking with us.

When you contact us

If you contact us by email, telephone, WhatsApp, website form or another communications service, we may keep your contact details and the contents of the communication so that we can respond to you and maintain an appropriate record of our correspondence.

Website and technical information

When you use our website, we may collect technical and usage information such as:

  • IP address
  • browser and device information
  • pages viewed
  • approximate location derived from technical information
  • referring website or advertising source
  • interactions with pages and buttons
  • website performance and usage information

Some of this information is collected using cookies, pixels, browser storage and similar technologies.

Please see our Cookies Policy for further information.


3. How do we use your information?

We may use your personal information to:

  • respond to enquiries
  • process and manage bookings
  • take and reconcile payments
  • provide information needed before, during and after your stay
  • communicate important information relating to your booking
  • provide customer support
  • manage cancellations, amendments and refunds
  • deal with items left at the property or other post-stay queries
  • comply with our legal, tax and accounting obligations
  • prevent fraud and protect our property, guests and business
  • understand how our website and services are being used
  • improve our website, accommodation and guest experience
  • measure the effectiveness of our marketing
  • send marketing emails where you have asked us to do so or where the law otherwise permits us
  • advertise Seaview Palms to relevant audiences where permitted by law and subject to applicable cookie and privacy choices

We do not sell your personal information or mailing lists to third parties.


4. Our legal bases for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we rely on the following bases.

Contract

When you make a booking, we need to process information to enter into and perform our contract with you.

For example, we need your contact details, booking information and payment information in order to provide your accommodation.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights.

Examples include:

  • responding to enquiries
  • managing and improving our business
  • analysing the performance of our website
  • protecting our business against fraud or misuse
  • maintaining appropriate business records
  • handling customer-service matters
  • measuring and improving our services

Where required by law, we obtain consent before using non-essential cookies or similar technologies.

Consent

We rely on your consent where you specifically choose to receive marketing communications.

For example, when you enter your email address and select JOIN THE PRIORITY LIST, you are asking us to send you Seaview Palms availability information, cancellations, newly released dates, late availability and occasional offers.

You can withdraw this consent at any time by contacting:

help@hushholiday.co.uk

or by using any unsubscribe facility included in our marketing emails.

Withdrawing consent will not affect the lawfulness of processing carried out before you withdrew it.

Legal obligations

We may process or disclose personal information where necessary to comply with legal, accounting, taxation, regulatory or law-enforcement requirements.


5. Marketing emails

We will send marketing emails to you where you have specifically asked us to do so, for example by joining our priority dates and cancellations list.

We may also contact previous customers about our own similar accommodation or services where the law permits us to do so under the existing-customer or “soft opt-in” rules.

You can ask us to stop sending marketing communications at any time.

You have an absolute right to object to the use of your personal information for direct marketing.

If you unsubscribe, we may retain your email address on a suppression list. This does not mean that we will continue marketing to you. It allows us to make sure that your address is not accidentally included in future marketing lists.

We may still contact you about an existing booking or another service matter even if you have opted out of marketing.


6. Priority dates and cancellation signup form

Our website uses FormSubmit to process submissions from our priority dates and cancellations signup form.

When you submit the form, the information you provide is transmitted through FormSubmit and forwarded to our email account.

FormSubmit currently states that form submissions may be retained on its systems for up to 30 days.

The email generated by the form also provides us with a record that you requested to join the Seaview Palms priority list.

We retain these records where reasonably necessary to administer the list and demonstrate your request to receive these communications.


7. Who may we share your information with?

We only share personal information where there is a legitimate reason to do so.

Depending on how you interact with us, this may include:

SuperControl

We use SuperControl to help manage accommodation availability, bookings, guest information, payments and guest communications.

Payment providers and banks

Payment information may be processed by banks, card-processing companies and other payment service providers.

FormSubmit

We use FormSubmit to process certain website form submissions, including our priority dates and cancellations signup form.

Website provider

Our website is operated using PromoteMyPlace and information required to operate the website may be processed through its systems.

Analytics providers

We may use services including Google Analytics and Microsoft Clarity to understand how visitors use our website and to help improve its performance.

Use of non-essential analytics technology is subject to applicable cookie and consent requirements.

Advertising and social-media providers

We may use services provided by organisations such as Meta/Facebook and Google to measure advertising performance and advertise our accommodation to relevant audiences.

These services may use cookies, pixels or similar identifiers, subject to your applicable cookie and privacy choices.

Where we use information to create or measure advertising audiences, we will only do so where we have an appropriate lawful basis.

WhatsApp

If you choose to communicate with us using WhatsApp, information associated with that communication will also be processed through WhatsApp and its associated service providers in accordance with their own privacy arrangements.

Booking platforms

If you book through services such as Booking.com or Airbnb, those organisations may provide us with information required to administer your reservation.

Those organisations also process information in accordance with their own privacy policies.

Property and guest-service providers

We may provide relevant information to people helping us deliver your stay, such as cleaners, property administrators, maintenance providers or other contractors.

We only provide information that is reasonably required for them to carry out their role.

Professional advisers

We may share information where necessary with our accountants, insurers, legal advisers and other professional advisers.

Public authorities

We may disclose information to HM Revenue & Customs, regulators, courts, law-enforcement agencies or other authorities where required or permitted by law.


8. International transfers

Some of the technology companies and booking platforms we use operate internationally and may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are in place.

Depending on the destination and provider, these safeguards may include UK adequacy regulations, contractual safeguards or other mechanisms recognised under UK data protection law.


9. Cookies, analytics and advertising

Our website may use cookies and similar storage technologies for purposes including:

  • enabling website functions
  • remembering certain visitor preferences
  • understanding website usage
  • measuring website performance
  • measuring advertising effectiveness
  • delivering or measuring relevant advertising

Some technologies are necessary for the operation of the website. Others may require your consent.

Our priority-list popup may also use browser storage to remember whether you have joined or recently dismissed the popup so that it does not repeatedly appear.

For more information, please see our Cookies Policy.


10. How long do we keep your information?

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, taxation and regulatory requirements.

Booking and transaction records

Booking, payment and business records will generally be retained for up to six years, or longer where reasonably required by law or in connection with a dispute or legal claim.

Enquiries

Information relating to enquiries that do not result in a booking will be periodically reviewed and deleted or anonymised when it is no longer reasonably required.

Priority-list and marketing information

If you join our priority list or otherwise request marketing communications, we will normally retain your contact information while you remain subscribed.

If you unsubscribe, we will stop using the information for marketing purposes.

We may retain a minimal suppression record for as long as reasonably necessary to ensure that we continue to respect your request not to receive further marketing.

FormSubmit

FormSubmit states that it retains form submissions on its systems for up to 30 days.

We may retain the resulting signup email ourselves for longer where necessary to administer the priority list or maintain evidence of your signup.


11. Information about other members of your party

When you make a booking, you may provide us with information about other members of your party.

You should only provide information that is reasonably necessary for the booking and you should make other members of your party aware that their information may be provided to us.

Where children are included in a booking, information about them should be provided by the responsible adult making the booking.

We do not knowingly invite children to subscribe directly to our marketing communications.


12. Accessibility or health-related information

You may choose to provide information about accessibility requirements, allergies, health conditions or other matters so that we can answer a question or help accommodate a particular requirement.

We will only use such information for the purpose for which it has been provided and will limit access to it where reasonably possible.

Where information amounts to special-category personal data under data protection law, we will process it only where an appropriate legal condition applies.


13. Security

We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, misuse or unauthorised access.

We also seek to use reputable service providers and limit access to personal information to those who reasonably need it.

No method of transmitting or storing information electronically can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we hold.


14. Automated processing and advertising audiences

We use analytics and advertising technologies that may analyse website activity or group visitors into audiences for measurement or advertising purposes.

We do not use solely automated decision-making that produces legal effects concerning you or similarly significantly affects you in relation to your accommodation booking.


15. Your rights

Depending on the circumstances, UK data protection law gives you the right to:

  • ask whether we process your personal information
  • request a copy of personal information we hold about you
  • ask us to correct inaccurate or incomplete information
  • ask us to delete personal information in certain circumstances
  • ask us to restrict the way we use personal information in certain circumstances
  • receive certain information in a portable format
  • object to processing based on legitimate interests
  • object at any time to processing for direct marketing
  • withdraw consent where processing is based on consent
  • raise concerns about certain automated decision-making

These rights are not absolute in every circumstance and legal exemptions may apply.

To exercise any of these rights, contact:

help@hushholiday.co.uk

We may need to verify your identity before dealing with a request.


16. Unsubscribing from marketing

You can stop receiving marketing emails at any time.

You can:

  • use an unsubscribe facility included in the email, where provided
  • reply to an email asking to be removed
  • email help@hushholiday.co.uk

We will action your request as soon as reasonably possible.

Stopping marketing communications does not prevent us from contacting you about an existing booking, payment, enquiry or other necessary service communication.


17. Links to other websites

Our website may contain links to websites operated by other organisations.

This Privacy Statement applies only to the personal information processed by Hush Holiday Ltd in connection with Seaview Palms.

Other websites and services have their own privacy policies and we recommend that you read them when using those services.


18. Changes to this Privacy Statement

We keep this Privacy Statement under review and may update it when our services, technology or legal obligations change.

The latest version will be published on this website and the date at the top of the statement will show when it was last updated.

Where we make a significant change to the way we use existing personal information, we will take appropriate steps to bring that change to the attention of affected individuals.


19. Contact us

If you have a question, concern or request relating to your personal information, please contact:

Privacy Contact
Hush Holiday Ltd
Trident House
c/o Holtram TLPI Ltd
Trident Business Park
Didcot
United Kingdom
OX11 7HJ

Email: help@hushholiday.co.uk


20. Complaints

If you are unhappy with how we have handled your personal information, please contact us first and we will try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information is available from the ICO at ico.org.uk.